FAQ

About Morty's Bandanas
 
Who are we?

Morty's Bandanas is a small pet accessory company. Chelsey creates all bandanas and Morty her trusted pup, tests all designs.

From time to time, trusted friends and family members assist us in product development and with local events. Be assured, we all love your pets as much as they love their own!

How did the company start?

Chelsey and Morty set out to make unique limited quantity and one-of-a-kind dog accessories which are affordable, washable and comfortable to wear. All items are designed to be lightweight and worn with a collar.
 

Morty is not much of a girly-girl and likes to crawl into small spaces. Chelsey set out to find a cute accessory that wouldn't get caught or prevent Morty from doing what she loves.
 

Where are you located?

Co-Founders Chelsey and Morty live together in Toronto.

About the Bandanas
Are the bandanas made by hand?

Yes! All bandanas are made by Chelsey in Toronto.

How do I choose a size for my pet?

The bandanas come in 5 sizes to fit dogs from 5lbs to 100lbs plus!

 
Where do you ship?

We currently ship across Canada and the US. We are looking to expand in the future. All items will leave us within three business days. When calculating how long it will take to arrive, please add 3 days to the posted Canada Post or USPS timelines as weather and other delays are increasingly common.  

All products are shipped through regular mail (Canada Post & USPS) and is priced by weight. This is to reduce the cost to you. In the future we will be looking at additional options including expedited and registered mail. If you need something to arrive sooner, please get in touch with us and we can try to work out a special arrangement.

In the unlikely event that USPS or Canada Post are on strike or are unable to operate, we will seek to find alternative delivery methods. Please note this may change delivery timelines. 

Can my cat or pig wear a bandana or bow?

Absolutely! Any animal that wears a collar can wear a bandana, bow or flowers. Always remember to ensure your pet's collar fits well and your pet is supervised.

What are your products made of?

The bandanas are usually made from cotton. If they are made with another material it will be noted in the description. For instance, flannel in fall or winter. 

Leashes are made from cotton rope and use rope clamps to safely secure the ends together. Leashes are hand dip dyed with safe non-toxic products. 

Bows and Flowers are made from a variety of materials including faux leather, tulle and cotton. All items can be secured to a collar or harness using the attached double-sided velcro. 

My dog rolled in the mud, can I wash my bandana?

Absolutely! Dogs love to get dirty and Morty's Bandanas can be washed over and over. We suggest washing in cold water with like fabrics and colours. If it comes out wrinkled, it can be quickly pressed.

About Returns/Exchanges/Refunds
Can I return or exchange a product?

Unfortunately, we do not accept returns. Please double check item sizing prior to ordering as some products have limited quantities and exchanges cannot be completed. If you have any questions regarding exchanges, send us an email at mortysbandanas@gmail.com.

What if my product has an issue?

If an item is defective upon arrival to you please let us know as soon as possible. Please email us at mortysbandanas@gmail.com and we will work with you to replace the item.